Privacy Policy

1. Overview

This Privacy Policy explains how Dion Health(“we,” “us,” or “our”) handles information collected through dionhealth.com and related forms. It does not describe how we handle protected health information (PHI) created or received as part of treatment — that is covered by our Notice of Privacy Practices (HIPAA). Information you submit through this website’s contact and consultation forms is marketing and inquiry data, not protected health information (PHI). Health information created or received in the course of treatment is governed by that Notice, not this policy.

2. Information we collect via web forms

When you submit a consultation request or contact form, we may collect:

• — First and last name
• — Phone number
• — Email address
• — Practice name, where you choose to provide it
• — The services or treatment interests you select
• — Free-text messages you choose to include in the form

Cookies and tracking: This Site does not use analytics, advertising, or tracking cookies, and does not run third-party marketing pixels or tag managers. Our hosting provider retains standard server request logs (such as IP address and requested page) for security and reliability purposes.

3. SMS / text messaging & consent (TCPA)

Patients of the practice consent to receive account and billing text messages as part of the new-patient registration paperwork completed when joining the practice. Website visitors who provide a phone number on a contact or consultation form may also consent to receive text messages regarding that inquiry.

Message types and frequency: Account and billing notifications — including your current balance, issued statements, and a secure link to view and pay your balance — as well as appointment and inquiry messages. Message frequency varies. Message and data rates may apply.

Consent to receive marketing texts is not a condition of any purchase or treatment.

How to opt out: Reply STOP to any text message to stop receiving messages, or reply HELP for help. You may also contact us at (415) 570-2841 or hello@dionhealth.com.

Mobile information and third parties: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How we use your information & how we contact you

We use the information you provide to respond to your inquiry, schedule and confirm appointments, and communicate about our services. We may contact you by phone, text, or email using the details you submit. We may also contact you about our services. You can opt out at any time: reply STOP to any text message, use the unsubscribe link in any email, or ask us by phone to stop calling. Opting out of marketing does not stop messages needed to service an existing appointment or account.

5. Third-party processors & sharing

We may share information with service providers who help us operate this website and communicate with you, such as:

• — Website hosting and form delivery (Vercel)
• — Database and secure storage (Supabase)
• — Customer relationship management, used to follow up on your inquiry (GoHighLevel)
• — Phone, SMS, and email communication providers (Twilio, Resend)

These providers process information only to perform services on our behalf and are not permitted to use it for their own purposes. We do not use analytics or advertising platforms on this Site.

We do not sell or rent your personal information, and we do not share it with third parties or affiliates for their own marketing or promotional purposes. Mobile phone numbers and text-messaging opt-in data are never shared with third parties for marketing.

6. Data retention & security

We retain information collected through this website for as long as needed to fulfill the purposes described above or as required by law, after which it is deleted or de-identified. You may request deletion at any time using the contact details below. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission or storage is completely secure.

7. Your choices & rights

Depending on where you live, you may have rights to access, correct, or delete your personal information, or to opt out of certain processing. If you are a California resident, the CCPA/CPRA gives you the right to know what personal information we collect and how it is used, to request correction or deletion, to opt out of any sale or sharing of personal information (we do not sell or share it), and not to be discriminated against for exercising these rights. To submit a request, contact us using the details below; we will verify your identity before responding. To exercise a choice, contact us using the details below.

8. Contact us

Questions about this policy or your information? Reach us at:

Dion Health
450 Sutter Street, Suite 1519
San Francisco, CA 94108
(415) 570-2841 · hello@dionhealth.com